Refund Policy
Thank you for ordering from HumbleOrbitLabs. We are committed to ensuring the satisfaction of our customers. However, if you are not entirely satisfied with your purchase, we're here to help. This Refund Policy guides you through the process of returning a product and claiming a refund.
Returns
You have the right to return your order within 30 days without giving any reason. The 30-day period will start from the date you received the last item in your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process
To initiate a return, please contact us at humbleorbitlabs.sbs or call +39 051 228 782. We will guide you through the steps to send the items back to Via Margherita, 48, Bologna, 40123, Italy. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approval of Refund
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies. The refund will be made in €.
Exchanges
If you need to exchange a product for the same item, send us an email at humbleorbitlabs.sbs and send your item to our return address at Via Margherita, 48, Bologna, 40123, Italy. The time it takes for your exchanged product to reach you may vary depending on your location.
Non-Refundable/Non-Returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Questions
If you have any questions on how to return your item to us, please contact us at humbleorbitlabs.sbs or call +39 051 228 782.
Note: This Refund Policy was last updated on March 15, 2023.